- How does the TamTam Home work?
An employee has to make a phone call on arriving and leaving their shift from a landline telephone located in the home that he/she is working from.
The employee will listen to an automated voice message asking him/her to key in their code: The employee should then key in his/her code which will consist of 8 digits, this will identify him/her and then following that he/she will hear an automated voice message which will say "your call has been registered, thank you"
The follow-up data can be monitored at all times from any device that has an Internet connection
- What are the first steps to signing up to TamTam Home?
First step: SIGN UP. To be able to do this you need to go to tu.tamtamhome.com
and click on the link Register here
. At this point you
should complete the online form with the information required.
After you have sent the form you will receive an email with your
username and password and an address link, which you will need
to VALIDATE within the next 48 hours. Once that has been done
you can to start using TamTam. ENJOY A FREE MONTH!
- What do I do once I am in TamTam Home?
For the system to work it is essential you provide the
- The employees
- The work centres as well as the telephone numbers from where
the employees are going to make their calls.
To HELP YOU PUT TOGETHER THIS INITIAL data TamTam provides you
a FIRST STAGE HELP ASSITANCE, this helps you put together the
necessary information to get started, employees, work centres
and the schedules to make it as stress free as possible.
- What are the differences between the Home and
TamTam Home is designed with having a home based worker in
mind therefore provided with added value services, the
professional version is designed towards providing companies the
ability to boost their Management capacity. The following
services are only offered through the TamTam professional
version: A free Help Desk, uploading, Organic Law for data
Protection, voice recognition service, classic technology as
well as DIFFERENT ID TECHNOLOGIES, management of public
holidays, advanced statistics tools (hours), etc..
- Can I add more employees and schedules once I have
signed up to the service?
TamTam Home has scaled a maximum of 5 work centres and 10
employees per centre.
- What costs are involved for the owner of the telephone?
Non. The phone calls are ALWAYS free.
- Does it work with mobile phones?
Yes. Although the disadvantage is if a phone call is made
from a mobile we cannot guarantee whether this person is calling
from their place of work (your home)
- Do I need to invest in any hardware or software to be able to use TamTam?
No. TamTam does not need any previous installation to be able
to use it.
- I am calling but I cannot hear anything.
Make sure you are dialling correctly the number for TamTam
Home. Try calling again. If you still cannot hear anything send
us an email from your TamTam Home to the technical service
account ([email protected]
) stating clearly: The number from
which you are calling, the date and time you have made the phone
call, the employee’s code you have dialled in and a description
of the problem.
- I am doing everything as you have told me to do yet the TamTam controls do not appear.
It is possible you have created a schedule and have not
clicked on the link "Create todays’ shifts ". Should this the
case it will be placed into action as from the next day. In other
words; if today is Monday and you have created a schedule for all
the days of the week but you have not clicked on "Create shifts
today", as it is marked daily, the created shift will not appear
until Tuesday. You can consult the section sign up to a schedule
to find out how to create a shift for the day in question
- How long does it take for the TamTam controls to appear?
It generally takes around one to two minutes. It is possible
there are times when the server is in the process of uploading
and a call may be delayed slightly before it appears, although it
should never exceeds any more than 10 minutes.
- What is the difference between it NO ENTRY and NO EXIT?
The shift you have scheduled, for example 10:00h to 12:00h
means NO ENTRY registered on time, if no incoming call has been
registered between (the start of the shift minus the amount of
minutes late) and (the start if the shift plus the amount of
minutes late), in this instance the time between 09:30 and
10:30h. It is understood as NO ENTRY registered on time it should
have been. If there are NO incoming calls between (the end of the
shift minus the amount of minutes late) and (the end of the shift
plus the amount of minutes late) in this case the time between
11:30h and 12:30h. (Punctuality incidences are by defect shown as
30 minutes late, but this can be changed according to the
parametric services rendered in place)
- What is the maximum amount of people I can send alerts out to?
Alerts for lateness (non shift compliance) will be sent to
those email addresses on the data mail control field. They need
to be keyed in separated by a coma one by one. Four is the
- Can I return the coupon balance pending phone calls?
This is possible if you permanently delete the
contract/services rendered which display a positive balance. At
the end of this process you will receive an email, which will ask
you to get in contact with us, so we can reimburse you the
balance in cases where you have a positive balance.
- Can I ask for telephone assistance with the Home service package?
No, the assistance you receive via TamTam Home is exclusively
via email. The TamTam professional service package does offer a
telephone assistance support to its’ clients.
- Who uploads the information for TamTam Home?
The employee, work centre and schedule data should be created
by the signed up user displayed on the contract.
- Can I edit the existing data on TamTam Home?
You can edit work centres, employees and schedule data and
even the times scheduled for a shift that has already been
closed. However, nobody, not even the supervisor user or
administrator can edit the data corresponding to real time calls
- In order to identify a person should he/she always use
his/her ID card number?
No. Any 8-figure digit can be keyed in. But the most reliable
data to record and is usually unique is the employees’ ID card
number. If this is not the case the employee should memorise or
write this down so TamTam can correctly recognise it.
- Can I sign up to several TamTam Home services?
It is not advisable as from the same TamTam Home service you
can create and manage all the work centres you generally need. In
addition if you have already signed up to TamTam Home using your
email address, TamTam will not allow you to sign up again. In
these cases we advice you take the next package version up TamTam
- Can I control the night shifts over two days?
Yes. You can create the following schedule for example from
22:00 to 04:00 the service will equate to a total of 6 hours (2
from the night before and 4 hours from the start of the next day)
- When do you receive the alerts?
The alerts are generated by the system via email following a
few minutes of tardiness (non shift compliance) after the start
or the end of the shift, for alerts concerning NO ENTRY and NO
EXIT respectively. The minutes recorded as late will be by defect
30 minutes but amending the options you have signed up to on your
contract this can be changed.
- Are the alerts sent via email?
They are sent to the email addresses that are displayed on
the email field from the section alert control for each schedule.
To receive them you have to click on the option NO ENTRY and/or
NO EXIT lateness (non shift compliance)
- Should I constantly be checking the web in order to monitor/become aware of any service incidents?
Referring to follow up of the services carried in your home
by the home based worker you are free to monitor its’ status
online at any time. The non-compliance shifts will appear in
(red), not recorded exit (yellow), all correct (green), in the
process (pale green) or not scheduled (blue) based on the calls
made. If what you need is an alert letting you know the employee
has not turned up to a shift or tardiness issues, you should
activate the option alert control, you will then receive an alert
via email if somebody has not turned up to a shift and/or they
have not been punctual.
- Is TamTam a trustworthy service?
If you have reason to believe that the personnel you are
supposed to be supervising, are clocking each other in, we
strongly recommend you sign up to the Professional package
version of TamTam. This package provides voice recognition
mechanisms of the employee and will verify whether this person is
who he says he is.
- What happens if one day the telephone does not work at home?
If the home telephone is out of order you can temporarily use
another, for example a mobile. If a mobile is not signed up in
the work centre, the calls will appear at the end of the daily
page as “calls from unknown origin”. You are able to consult the
section “Data of centre: telephones and schedules” on how to add
more telephone numbers to a particular centre.
- How do I buy more coupons/vouchers?
Only the users that are signed up to TamTam Home are able to
purchase coupons/vouchers. This is an online purchase through the
Sabadell Atlántico payment system with a credit card. By clicking
on the application from the link purchase online coupons/vouchers
you can then access the online purchase coupon/voucher option. If
you do not have a positive balance on entering TamTam you will be
redirected to the page online voucher purchase.
- Am I able to authorise other to see my data?
Yes if you are a supervisor user. You are able to create new
users through the request profile or through total access, as
well as being able to select the screens you would like them to
have access to, such as the roles you would like them to have
- What happens if I do not renew my coupon balance?
The contract is no longer live. All the calls are discarded
and eliminated. If the contract remains with a zero balance for
more than a month, the contract will be signed off/discharged and
the data deleted.
- Who is the supervisor user?
Through the sign up process for TamTam Home, whoever signs up
(process described in this manual) a contract is created whereby
the person that has signed up for the service is automatically
- What happens if I delete a work centre?
On deleting a work centre you delete your schedules, your
shifts for the day and the telephones. The work centre will
remain operative, and all that will be visible on consultation
will be its’ history up until the date it has been deleted.
- What happens if I delete an employee?
If you delete an employee you will delete his/her code and
all the schedules associated to it. It will become non
operational but you will still be able to consult its’ history.
- Can I add more than one telephone of origin?
Yes. You can add all the home numbers you need.
- Can I include more than one schedule for an employee?
Yes, you are able to add all the schedules and different
timetables you like and are needed. Probably not advisable to add
continued schedules one after the other, as if this is done the
system will not function correctly. In other words, an employee
that works from 10 to 11 on Mondays in a particular house and 11
to 12 on Mondays in the same house, this schedule is no longer
logical and one schedule will be automatically displayed as 10 to
- What happens when a telephone call is made outside the time schedule of the shift?
If the is no incoming call registered and no shifts have been
scheduled for this particular work centre the call will appear
represented as small rectangular blue application. If more than
one call is made the system will generate a blue shift with the
start indicated by the first call and the second call the end of
the shift. If there is a shift scheduled for this particular work
centre the phone call will be represented by an icon in the form
of a telephone on the time it has been made.
- What happens when a telephone call is made outside the time schedule of the shift?
Yes. In the section phone calls made outside the scheduled
shifts under START UP SCREEN: CURRENT AND RECENT STATE of the
manual, you can find it described in detail on how to do it.
- The automated voice message is telling me "wrong code", what could be happening?
Make sure you have signed up an employee with the code
him/her is keying in. Make sure the code has been correctly saved
in the employees’ section. Make sure that the person correctly
has keyed in his/her code. If you continue having the same
problem make the phone call yourself and key in the code and if
the problem persists send an email to technical support
) clearly indicating: Your email address, the
telephone from which you have been having these problems, the
time and date this problem occurred together with the code you
have been trying to key in.
- If I change the employee's code when can he/she start using it?
Straight after it has been changed
- I have blocked my username as I have forgotten my password. What do I do now?
If you are not a supervisor you can contact your service
supervisor. If you are the contract supervisor you should
complete the form that appears before you when you try to access
- I need to add more options (permissions) to a user, how do I go about it?
The Supervisor user can add/delete and edit the users data
from the contract. From the options menu, access the user
management tab, which will allow you to change the users’
- Can I delete shifts?
Yes. But only those where there has been no show (red) or
with no exit registered (yellow).
- Can I create a shift scheduled for today?
Yes. If after having planned a schedule where the start of
the shift is subsequent to the actual time plus the delayed
contract time (of 30 minutes by default) a link is activated
“create todays’ shift”. Clicking on this you create a shift for
todays’ date. On the section Sign up a Shift it describes how to
go about doing it.
- What happens when there are a lot of shifts in red?
Red shifts indicate that the shift scheduled has not been
completed to the planned schedule. If your employee is working a
different timetable we advise you change his/her schedule so the
shifts are closed in the correct status. If at the end of the day
the page displays all as red, no phone calls have been recorded
as made from an unknown location or calls from anonymous
employees, this means that phone calls have not been made.
- Can I make notes on the shifts?
Yes, by editing a shift you can add a note to it itself.
- Is it possible to amend the entry and exit times of the scheduled shift?
Yes, by editing a shift you can change the times scheduled.
At no point can you amend the real time to correspond with the
phone calls already made.
- Can I change the colour of an unscheduled shift (blue) into a correct shift (green)?
Yes, by editing the shift and adding the start and finish time.
- How can I be rest assured that the web TamTam is trustworthy and safe?
Our company ensures all data is handled in the strictest
confidentiality. It is our responsibility to ensure that the data
introduced can only strictly be accessed by the SUPERVISOR and
those persons authorised. The data is safeguarded in servers
protected both physically and under best practise. In addition
the purchase coupons/vouchers utility is backed up by the banking
system institution, and the data used is not registered in any
file or service, they are immediately eliminated once the
operation has be completed.
- I have a problem or a question that the current FAQs are not able to answer, where else could I possibly find this answer?
You can solve many queries you may have by consulting the
TamTam Home manual. If even then you are not able to find an
answer to your question you can send us an email with your query
via email to our TamTam technical department: [email protected]
- How do you pay for coupons?
The coupons can be paid electronically by a bankcard through the payment gateway
- How can I be assured this is a safe payment gateway via this web?
Payment via virtual POS guarantees that the card’s details
will travel encrypted directly from the purchaser to the
intermediate bank and TamTam will never at any point see them.